Privacy Policy

At Orbendi, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email address, phone number if provided, billing address, and shipping address.

  • Order Information: Products purchased, order details, transaction information, and shipping preferences.

  • Payment Information: Information necessary to process payments through secure payment service providers. Complete payment card details may be handled directly by the payment provider.

  • Device and Usage Information: IP address, browser type, device information, pages viewed, and interactions with our website.

  • Communications: Messages and information you provide when contacting customer support.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Send order confirmations and shipping notifications

  • Process returns and refunds

  • Maintain and improve our website

  • Detect and prevent fraud or unauthorized activity

  • Comply with applicable legal obligations

  • Send promotional communications where permitted by law and your preferences

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, analyze website performance, and improve the shopping experience.

You can manage cookies through your browser settings and any privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We may share personal information with third parties where necessary to operate our business, including:

  • Ecommerce platform and website service providers

  • Payment processors

  • Shipping and logistics providers

  • Customer support and technology providers

  • Analytics and marketing service providers, where applicable

  • Government authorities or other parties when required by law

We do not disclose personal information to unrelated third parties without an appropriate business or legal purpose.

5. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of online transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with legal obligations.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information.

You may also have rights to object to or restrict certain processing activities or withdraw consent where applicable.

To submit a privacy request, email support@orbendi.com.

We may need to verify your identity before completing certain requests.

8. International Data Processing

Your information may be processed or stored in countries other than the country where you reside.

Where required, we take appropriate steps to protect personal information transferred internationally.

9. Children's Privacy

Our website is not intended for children who are not permitted to use online shopping services under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information improperly, please contact us.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technologies, or legal requirements.

Updates will be posted on this page with a revised date.

12. Contact Us

For privacy-related questions or requests, please contact:

Orbendi

Email: support@orbendi.com