Shipping Policy
Thank you for shopping at Orbendi!
We aim to provide a convenient and transparent shipping experience for our customers.
1. Shipping Rates
Shipping rates are calculated based on the order value and destination.
All prices below are in US dollars (USD).
United States Shipping
For orders shipped to eligible addresses in the United States:
| Order Value | Shipping Method | Shipping Cost |
|---|---|---|
| $0.00–$39.99 | UPS Shipping | $4.95 |
| $40.00 and above | Free Shipping | FREE |
International Shipping
For orders shipped to eligible international destinations:
| Order Value | Shipping Method | Shipping Cost |
|---|---|---|
| $0.00–$39.99 | Express Shipping | $4.95 |
| $40.00 and above | Free Shipping | FREE |
International shipping availability varies by destination. The available shipping options are shown during checkout.
2. Order Processing
Orders generally require 1–3 business days for processing before shipment.
Processing times may vary due to order volume, product availability, holidays, or other circumstances.
Business days generally exclude weekends and public holidays.
3. Estimated Delivery Times
Delivery times depend on your shipping destination, carrier operations, and other factors.
Estimated transit times are generally 7–15 business days after dispatch, although actual delivery times may be shorter or longer.
These timeframes are estimates, not guaranteed delivery dates.
4. Shipping Confirmation and Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information, when available.
Tracking updates may take some time to appear after the carrier receives the package.
5. International Customs and Import Charges
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in our shipping rates and may be the customer's responsibility.
Customs processing may also affect delivery times.
6. Shipping Address Accuracy
Please ensure that your shipping address is correct and complete before submitting your order.
If you notice an error, contact support@orbendi.com as soon as possible.
Address changes cannot be guaranteed after an order has been processed or dispatched.
7. Shipping Delays
Shipping may occasionally be delayed by circumstances beyond our reasonable control, including:
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Severe weather
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Customs inspections
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Carrier disruptions
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Public holidays
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High shipping volumes
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Incorrect or incomplete delivery information
If you have concerns about a delayed shipment, please contact us for assistance.
8. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact support@orbendi.com with your order number and relevant details.
We will review the situation and help determine an appropriate resolution in accordance with applicable law.
9. Contact Us
For any shipping-related questions:
Orbendi
Email: support@orbendi.com