Refund & Return Policy
At Orbendi, we want you to feel confident about your purchase.
If you are not satisfied with your order, please review the following return and refund guidelines.
1. Return Window
You may request a return within 30 days of receiving your order.
To start a return, please email support@orbendi.com with your order number and the reason for your request.
2. Return Eligibility
To qualify for a return, the item should generally:
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Be in its original condition
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Be unused and unworn, where applicable
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Include its original accessories and packaging, where reasonably possible
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Include proof of purchase or an order number
Items that have been damaged through misuse or improper handling may not qualify for a standard return.
Some products may be excluded from returns for hygiene, safety, customization, or other legally permitted reasons. Any applicable exclusions will be subject to consumer protection laws.
3. How to Request a Return
To request a return:
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Email support@orbendi.com within 30 days of receiving your order.
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Include your order number and the item you would like to return.
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Briefly explain the reason for the return.
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Follow the return instructions provided by our support team.
Please do not send products back before receiving return instructions. This helps prevent items from being sent to an incorrect location.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact support@orbendi.com as soon as possible.
Include your order number, a description of the problem, and clear photographs where available.
We will review the issue and offer an appropriate remedy, such as replacement, refund, or another solution consistent with applicable law.
5. Return Shipping Costs
For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs unless otherwise agreed or required by law.
For confirmed defective, damaged, or incorrect items, return shipping will be handled in accordance with applicable consumer protection requirements and the resolution provided by our support team.
Any applicable return shipping arrangements will be communicated before you send the item.
6. Refund Processing
After a returned item is received and inspected, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to the original payment method where possible.
The time it takes for the refund to appear depends on your bank or payment provider.
7. Order Cancellations
If you need to cancel an order, please contact support@orbendi.com as soon as possible.
We will attempt to accommodate cancellation requests before shipment, but cancellation cannot be guaranteed after an order has entered processing or been dispatched.
8. Exchanges
If you would like to exchange an item, contact our customer support team to discuss the available options.
Exchange availability may depend on the product and stock status.
9. Consumer Rights
Nothing in this policy limits any mandatory rights or remedies available to customers under applicable consumer protection laws.
10. Contact Us
For return, exchange, or refund assistance:
Orbendi
Email: support@orbendi.com